Bose NC Headphones 700 - Unable to connect to Bose Music app

[sonboy]

Okay, so I've been having this problem since day 1 (maybe 3 months ago). Super frustrating, but I think I just figured it out.

1) Disconnect and forget all instances of that headset from your Bluetooth settings.

2) Go to Bose Music -> Settings -> Manage Products -> Edit -> Delete the product

3) Close the app and open it again

4) Click "Connect Product" on the app

5) Turn the headset on and the app should recognize the headset. Click "Add Product".

6) Hold the Bluetooth button on the headset, select the product on your app, and click "Pair". After you click "All Set", you will very likely get a "Connection to the product has been lost" message.

7) Go to your Bluetooth settings. Say you named your product "Icecream" on the app. You should be already connected to "LE-IceCream" under MY DEVICES. Scroll down to the OTHER DEVICES section and look for "IceCream" (does not contain the LE- part). If you do not see this, just hold the Bluetooth button on the headset to activate pairing, and it should show up. Connect to IceCream.

😎Close and reopen Bose Music. You should be fully connected!

I haven't tested to see how long the connection lasts, but it seems to work as of now even when I turn the headset off and back on. I hope this solves the problem. Happy listening!

Best,

Sonny D

Edit: I just read on a post that the "LE" stands for low energy, so maybe the LE mode does not connect to the app to conserve energy? Just a thought.

[RCHACKO23]

Hey

I was wondering has this issue been fixed yet. I just got my Bose 700 just a couple days ago and I was able to connect to the app just fine, but on the next day, it would not connect. If this issue has been fixed, could you tell me how to fix it or when it is going to be fixed?

[Zoe_C]

Hello RCHACKO23,

Thanks for posting in the community, it's s shame that you are also having difficulty connecting to the Bose Music app. I would be more than happy to assist you with this, have you tried any of the troubleshooting suggested in this thread?

I look forward to hearing from you!

Kindest regards,

Zoe C 

[RCHACKO23]

Hey Zoe C

I have not done any of the troubleshooting that is suggested on the thread. Do you mind sending me a link to them?

Thanks

[Zoe_C]

Hello RCHACKO23,

Thanks for getting back to me, I will provide you with the troubleshooting I would recommend as the best steps towards a resolution for you. You should try resetting the headphones, clearing the Bluetooth pairing list, rebooting your device, deleting then re-installing the Bose Music App and testing connecting to the headphones with the app on another device. 

To reboot your headset:

1. Disconnect all cables from the headphones
2. Connect one end of the USB cable to a USB-A wall charger or computer that is powered on
3. Press and hold the Power/Bluetooth® button while connecting the small end of the USB cable into the USB-C port on the right earcup
4. Release the Power/Bluetooth button after 2 seconds

To clear the headset memory of previously paired Bluetooth® devices:

• Power on your headset, then press and hold the Power/Bluetooth on the right earcup for about 10 seconds until you hear "Bluetooth device list cleared."

I hope this helps, I would also suggest reading through the thread to see what other community members have suggested and what has worked for them.

Kindest regards,

Zoe C 

[sygnus21]

Regarding message 168 - That fix only applies to IOS And Mac users. NOT Android users.

Anyway count me as "Not able to connect". Android device user - Galaxy Note 9. Android Version 9

EDIT: Using Zoe_C’s post in 173 on resetting the phones, along with un-pairing the phones from your device, as well as removing and reinstalling the app worked.

Suggestion once all the above is done, us the app itself to pair to your phone/device. That’s what I did, and all is good now.

[g5410]

Is Bose aware that this problem still exists? It's been several months since the release and yet I'm not able to reconnect to the app. What is being done to fix this issue? Is it a software or hardware problem? Very frustrating that you would release a product with a buggy app that is needed to use the headphones.

[Hector_B]

Hi g5410, 

Thanks for posting and welcome to the Bose Community. I am deeply sorry to hear that you are still experiencing this issue and would love to assist you further. 

So that I can assist you further can you please confirm the device that you are attempting to set the headphones up on? As well as confirming if you have attempted all troubleshooting methods that are listed in this thread? 

I look forward to hearing back from you regarding this and can only apologize for this experience. 

Kind Regards, 

Hector B 

[g5410]

Are you able to reconnect? I did this and can connect, but then I'm not able to reconnect.

[g5410]

Pixel 3 XL.

Have tried all the troubleshooting here. I can get it to connect when I clear everything and reset the phone. However, when I disconnect Bluetooth, reset the phone or turn the headphones on/off it's not able to reconnect.