Re: Bose NC Headphones 700 - Unable to connect to Bose Music app
A year and a half later and this is still happening with my new NC 700s. This is really unbelievably bad software malpractice, and I'm not surprised so many people are saying to switch to other brands. I'm very reluctantly considering returning the headphones myself if I can't get this resolved.
I've tried everything suggested in this thread and more to get the app on my Pixel 3A XL to connect. I have reset the headphones multiple times, disconnected all bluetooth connections, reset the bluetooth device list, turned it off and on, charged it fully, restarted my phone, reset my phone's bluetooth/wifi/cell settings, reinstalled the app multiple times... Everything you could imagine short of factory resetting my phone itself. I'm out of new ways to troubleshoot this and patience is wearing thin. It shouldn't be this painful to get such a high-end product to work, considering that the app is needed for a lot of features, and with well over a year since launch there's no excuse for why this hasn't been fixed. I might think it was just my bad luck if not for the still-active 29 page thread full of people on both major phone OSes complaining about the same exact pattern of problems. It seems anyone whose problems were solved in this thread, their problems were solved in a very hit-or-miss ad-hoc fashion. And I wonder how many people's problem was never solved, how many ended up returning their products.
Now, if it's of any use, when the app tells me that it failed to connect to the headphones, it usually pops up with an android system toast saying that the connection failed due to an "incorrect PIN or passkey". This might have to do with the million or so notification pop-ups from the android system asking me to connect the headphones - which I'll grant is probably google's fault, not yours. But it happens a lot during the Bose Music app connection process, suggesting that the device's bluetooth is disconnecting and reconnecting a lot during the process.