When using the headphones for VOIP calls with Microsoft Teams on my MacBook Pro I regularly have sound/connectivity issues where the audio coming though is garbled and very robotic, to the point it's inaudible.
I've not had the issue on other devices or with other audio sources on the MacBook Pro (Spotify, Chrome etc.).
I've checked everything is as up to date as I can (MacBook is company-owned so I can't update to Catalina yet 🙁)
Set up details;
Bose NC 700 (firmware v1.1.4)
MacBook Pro Retina (15-inch, Mid 2015) macOS Mojave 10.14.6 (18G103)
Microsoft Teams (v1.2.00.28258)
Mar 26, 2019
Thanks for posting and welcome to the Community!
I am sorry to hear that you are experiencing this, I am more than happy to assist you further today. We can go through some troubleshooting to try to get this resolved for you, let's start with a product reset, clearing the pairing list and rebooting the MacBook.
To reboot your headset:
To clear the headset memory of previously paired Bluetooth® devices:
If these methods do not work then we may need to look into the computer settings to further investigate, please let me know how you get on.
Zoe C - Community Support
May 14, 2020
What if this doesn't work? Can you outline the next steps, please?
I am experiencing the issues on Macbook pro while using Spotify music with my recently purchased 700's.
If you've tried the steps listed in this thread, I'd then advise checking your headphones firmware, by visiting the Bose updater HERE.
To confirm, are you having an issue using Teams whilst playing audio on Spotify at the same time? Or, simply an issue with Spotify audio cutting out or disconnecting? Have you had any issues similar to this whilst using headphones with another device?