Bose NC700 headphones terrible call quality

[cristiano.passos]

I tried the procedure but nothing happened. 

[Lejonklou]

Hi again Sam!

I have now tested my NC700 with several different phones; iPhones and Samsungs. The funny thing is that now the microphone quality seems normal. When returning to my own iPhone 11 it now sounds good. Very odd.

Maybe this indicates that a reset would have helped in the first place, if only I could have performed one. Is there any other way of resetting the NC700's? I did pre-order mine, maybe the first batch had a different reset procedure?

I'd really appreciate if there was a way of doing this, in case my call quality would go bad again.

[jbowden]

I cannot use the NC700 for conference calls. When I do I get complaints that my voice is garbage.

I am going to call support and return / replace these. 

[Keith_L]

Hi All,

Thank you for posting and contributing to the discussion.

@Cristiano.passos, as lejonklou mentioned that connecting to other devices and then coming back to the original phone has helped them with this issue. Could you try that and see if ti helps you as well?

@info@lejonklou.com, I'm glad to hear you have got them working correctly again!

There isn't any other way to reset the headphones, it has been the same process for all of them. It's unusual that it doesn't seem to be working for a few of the users on this post.

@jbowden, As you are getting in touch with support, let us know how you get on.

Kind regards,

Keith

[Lejonklou]

Thank you Keith!

My question is what I do if/when it happens again. I've had two periods in which the microphone level has been very low. The first I didn't take so seriously until I confirmed it myself. Then it seemed to fix itself and I thought it was due to a firmware update that the Bose Music app did without asking me. Then it got bad again in December and now it's fine again.

I would really like to be able to reset the headphones. It seems nobody in this thread has had any success with the procedure described?

[cristiano.passos]

Thank you @Keith_L , I tried to reset the headphones, but like with other users, the process didn't make my headphones reset. I was able to clear the Bluetooth list and connect it to more devices but it didn't make the call quality better.

I would like to point out that the microphones are working great, they capture everything, they capture the sound of my step on the floor that I can barely hear. The problem is that they are not filtering out this noise thus sending only my voice to the caller.

Unfortunately, this makes almost impossible for the other side understand what I am saying.

[jbowden]

I just sent my NC700 back for exchange. I really believe the audio quality issues are design / bugs and not specific to my unit. I will see what happens when I get the replacement unit. Also, the reset procedure in this thread does not work for me. Being instructed to perform that again indicated a bug that should be addressed in the firmware. Typically resetting a device is a temporary solution to address a bug and in most cases will re-appear. I will respond back when I can report status on the replacement unit. 

[Lejonklou]

It seems I'm getting a replacement as well. Will report what happens after that.

I'm really happy with these headphones when they work as they should. Best I've ever had.

[jbowden]

I received my replacement NC700's yesterday and after using for several calls the audio quality is still junk. I am going to contact Bose and see what the next step is. These issues are design / bugs.

[Hltbrg]

I can confirm this process to reset don't work on my device either. The behavior of the blue lamp is the same as when you plug in the USB cable while the device is powered on.

I have tried 40+ times and it still connects to my phone when I turn them on.