Bose product name: Bose Noise Cancelling Headphone 700
Firmware Version: 1.8.2-11524+eOf7590
App Version: 4.2.4
What devices were you using that were affected and what version are they on: Google Pixel 3 XL with Android Version 11
Detailed description of the issue and steps to reproduce:
Noise cancelling is not working when its on low/medium volume.
I was travelling in train and i have set the noise cancelling level to 10 with volume level as 50%. With this setting i was literally able to hear all the voice and sounds outside which means noise cancelling wasn't working.
if i set the noise cancelling level to 10 and keep the volume as 100% then and then noise cancelling is working and in that setting i can't hear external voice/sounds etc.
Here is the issue:-
Noise cancelling level 10,Volume 50% - No Noise cancelling is happening and can hear all the external voice/sounds.
Noise cancelling level 10,Volume 100% - Noise cancelling is happening and can't hear all the external voice/sounds but then everybody around me can hear what i am listening and they do get disturbed.
Logically I can never have an experience of noise cancelling in this scenario.
I am not sure that this is how it works or its an defective product.
What environment do you experience the issue in?: In Train,At home and also in office
When did you start to experience the issue?: From Day One
Did it work correctly previously?: No
Any troubleshooting steps you took: I reset to factory settings and its still the same