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Dec 25, 2019

Bose Noise Cancelling Headphones 700 sound disabling

While connected to my computer the headphones will only output sound whenever something like youtube or twitch is playing and I don't know what to do.


Re: Bose Noise Cancelling Headphones 700 sound disabling

Hello Aidan4516,


Thank you for your post and welcome to the Bose Community.


I'm sorry to hear that you're having problems with your Noise Cancelling Headphones 700 when connected to your computer. I'd love to help.


What is the make and model of your computer?


I'd initially recommend clearing the pairing list from your headphones. Hold the Power/Bluetooth button for approximately 10 seconds until you hear "Bluetooth device list cleared". Then, on your computer and any other previously connected device, delete the headphones from the native Bluetooth list.


Now reconnect the headphones and let me know if the same issue persists.


Warm regards,

Charlotte G - Community Support

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