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pranavreddy
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Oct 4, 2019

Bose Noise cancelling 700 won't turn on

It was working fine for a few days. All of a sudden they aren't turning on. I'm sure they're charged as I charged them just a couple of hours ago. Tried pressing all buttons for a few seconds. 

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Re: Bose Noise cancelling 700 won't turn on

Hi pranavreddy, 

 

Thanks for posting and welcome to the Bose Community. I am deeply sorry to hear that you are experiencing some issues with your Noise Cancelling Headphones 700 and would love to assist you further. 

 

Firstly, I would recommend that you perform a product reset via: 

 

  • Disconnect all cables from the headphones
  • Connect one end of the USB cable to a USB-A wall charger or computer that is powered on
  • Press and hold the Power/Bluetooth button while connecting the small end of the USB cable into the USB-C port on the right earcup
  • Release the Power/Bluetooth button after 2 seconds

 

As well as performing an update on the headphones by connecting the headphones to a PC and using our Bose Online Updater.

 

Please let us know the result of this and if anyone else in the community has experienced and resolved this issue please do let us know. 

 

Kind Regards, 

Hector B - Community Support 

bortus
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Nov 8, 2019

Re: Bose Noise cancelling 700 won't turn on

Same problem.  The advice here doesn't work, it's just not charging anymore.