This is normal behavior, the Apple variant of the QC25 has controls designed for use with iOS and Apple devices. While the audio will work on a non-Apple device, the controls will not work. This is because Apple's standard for Trrs connections (the jack connector) are different to other brands.
My recommendation would be to try the Samsung/Android cable as this may work better with Windows devices. To purchase a cable, please reach out to local support in your region here.