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Mar 26, 2020

Bose QC 25 volume buttons not working on laptop

Setup :

Bose QC 25 with Apple cable version

Lenovo Thinkpad X1

Windows 10

Headphone connected through 3.5mm jack


Problem : I am unable to control volume up/down, play/pause and skip song buttons of my device.


Is there any way to make it work?



Re: Bose QC 25 volume buttons not working on laptop

Hello etiennepel, 


Thanks for posting. Welcome to the Community!


This is normal behavior, the Apple variant of the QC25 has controls designed for use with iOS and Apple devices. While the audio will work on a non-Apple device, the controls will not work. This is because Apple's standard for Trrs connections (the jack connector) are different to other brands.  


My recommendation would be to try the Samsung/Android cable as this may work better with Windows devices. To purchase a cable, please reach out to local support in your region here.



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