rmann
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Jun 24, 2019

Bose QC 25 volume buttons not working

Hi all, when I connect my Bose QC 25 to my windows 10 laptop the volume buttons do not work i.e. volume + and - do not work. Anybody else facing this problem and any solutions to this. Thanks in advance

3 REPLIES 3
Moderator

Re: Bose QC 25 volume buttons not working

Hello rmann,

 

Thank you for your post and welcome to the Bose Community. 

 

I'm sorry to hear that you are having problems with this. 

 

Do you have the specific Apple or Samsung version? This may affect how the controls will work.

 

What is the make and model of your Windows 10 laptop?

 

Also, do your controls work with other devices?

 

I look forward to hearing back from you.

 

Warm regards,

Charlotte G - Community Support

rmann
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Jun 24, 2019

Re: Bose QC 25 volume buttons not working

Hi Charlotte,

 
Thank you. I have apple version and use the samsung cable with it. I have a dell laptop with windows 10. The controls work on my samsung phone. 
 
Thanks,
Raj
Moderator

Re: Bose QC 25 volume buttons not working

Hello Raj, 

 

Thank you for confirming that information. 

 

It seems that there is a communication problem to the Dell laptop as the cable controls are specifically developed for use on Samsung devices. 

 

It may be beneficial for you to explore 3rd-party cables that are for use with Dell/Windows 10 devices. I am unable to make any recommendations but I invite any community members that may have experienced this and found a workaround to make suggestions.

 

I'm sorry that I could not help any further.

 

Warm regards,

Charlotte G