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Bose QC 35 II - At high volume Crackling and popping sound occurs

Hi 

I am Venkatesh. I brought bose qc 35ii before 2 months. I frequently have this cracking and pooping sound whenever im listening a song at max volume !! so during that time i use to reduce one notch down of my volume level !! then it is normal !! but this is so disappointing, buying a headphone with this much huge money and still it is not giving the best means what is this ? totally disappointed.  Please try to fix or should i need to go back to store for replace ?? 

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Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

Author Accepted Answer selected by venkii2195

Hello venkii2195,

 

Thanks for the reply, we do completely understand the frustration you are dealing with. Please email global_support@bose.com with all the details including what has already been done. 

 

We absolutely want to get this resolved for you.

 

Warm Regards,

Joel 

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Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

Hi venkii2195,

 

Thanks for posting. That is unfortunate to hear. Could I ask a few questions? 

 

  • Have you tried more than one source device?
  • Would it be possible to try using both the audio cable and Bluetooth and see if the issue is consistent?

Please come back and let us know.

 

Highest Regards,

 

Tony - Community Support

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Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

Thanks for the reply !! i tried using my headphone with android device that time in some audio track i could feel the crackling and pooping sound !! In case of using wired i dnt have any issues it was proper !! Whenever im listening a song using my iphone 8 plus this issues happens( Especially at max. volume)!! Please try to fix it by any firmware update or should need to go back to the store for replace ?? 

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Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

Hi venkii2195,

 

Thanks for responding. Based on your response it sounds like a potential Bluetooth issue. I would try clearing the headsets memory and re pairing. 

 

To clear devices previously paired with the headset, follow these steps:

  1. Turn the headset on
  2. Slide and hold the power switch to the right to the Bluetooth symbol for 10 seconds or until you hear "Bluetooth device list cleared"

The headset will revert to discoverable mode, allowing for the pairing of another Bluetooth device 

It is recommended that the Bluetooth headset be removed from the phone's list of paired devices as well. Refer to the manufacturer of the phone for more information 

 

If you could give that a try and let us know.

 

Regards,

 

Tony - Community Support

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Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

Thanks for the reply !! Actually when i was using my bose qc 35ii with samsung a7 2017 model it seems like everything is okie !! anyway i will try your idea and let you know the results!!!

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Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

Hi venkii2195,

 

Thanks for responding. Come back and update us when you can! 

 

Regards,

 

Tony - Community Support

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Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

Yes i tried as per your suggestion but still the crackling and popping noise is there in both ios as well as android smartphone!! Now tell me what should i need to do in order to sort out this issues

 

Whether it can optimized by firmware update or should i need to go back to store for replacement ? Please suggest me a better way to rectify

Firmware update are up to date. This is so annoying 

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Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

Hi venkii2195,

 

Thanks for responding. I really appreciate you trying the troubleshooting steps. I would definitely contact your local Bose support for assistance. Here is a link you can use. Click on your country, scroll down to "Contact Us".

 

 

Regards,

 

Tony - Community Support

 

 

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Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

thank you soo much !! i just want to rectify this issue soon !! 

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Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

Hello,

I am having the same issue with my QC 35 II. When the volume is max on my devices (iPhone X, MacBook Pro, iPad Pro even my Apple Watch) it starts crackling et popping.
Now I live in Africa at Senegal and there is no Bose Store here.
So what should I do ? Please Help !

Regards