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Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

Author Accepted Answer selected by venkii2195

Hello venkii2195,

 

Thanks for the reply, we do completely understand the frustration you are dealing with. Please email global_support@bose.com with all the details including what has already been done. 

 

We absolutely want to get this resolved for you.

 

Warm Regards,

Joel 

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Jan 27, 2018

Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

Hi Venkatesh,

Is the problem resolved for you now?
I have a similar issue and I'm pretty sure its the issue with the product itself and not your unit alone.
Max volume on bluetooth is greater than max volume through wired connection. And at this increased max volume on Bluetooth, the audio drivers give up anf pop i guess.

Let me know if you got yours resolved by any chance!
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Oct 22, 2018

Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

Same problem. How to cure it
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Dec 15, 2016

Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

Hi Bossbaby,

 

Thanks for posting. That sounds frustrating. Could I ask a few questions to assist?

 

  • When do you hear the popping noise?
  • Have you tried the headset on more than one mobile device?
  • Have you done any troubleshooting? 

Please come back and let us know.

 

Warm Regards,

 

Tony G - Community Support

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Oct 24, 2018

Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

Is everyone using Spotify?

I have used the default music player on my phone and YouTube at max volume without any popping.

I have changed Spotifys volume setting to normal instead of loud and now have no popping or clicking.

Hope this helps.
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Oct 24, 2018

Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

After further use, it seems to happen intermittently on different tracks.

Seems like it's predominantly the snares and higher pitch frequencies that cause it.

I will run through the troubleshooting steps anyway.
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Jan 27, 2018

Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

I have tried on multiple devices and yes, it cracks up at high volumes when the highs of the music kick in. I am not sure if its issue with the active eq or drivers. If its because of active eq, we can have some hope as it can be fixed through a firmware update now that the issue has come to your light from many users. If its a driver/hardware issue, its really a shame for a 350$ headphone!
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Oct 24, 2018

Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

It sounds to me like an EQ issue. I'm sure on the previous firmware version this did not happen but it only recently started to happen for me.

I'll roll back to the previous version and see if I can replicate the issue.
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Dec 4, 2018

Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

I have the exact same issue, i don't know if it's worth it to get the headset to service care or its something that affects every unit...

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Mar 15, 2018

Re: Bose QC 35 II - At high volume Crackling and popping sound occurs

Hi pbechliv,

 

Thanks for writing in!  I would recommend checking the source of the stream to see if there is any audio processing like compression or an EQ setup.  Additional signal processing can cause these clipping issues as there is quite a bit of digital signal processing in the headset already.  

 

Warm Regards,

Tony A