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Amr Akkad
Quiet Contributor
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Oct 19, 2019

Bose QC 35 II crackling noise

Bose QC 35 II crackling noise from left ear when Noise Cancellation is on 
I kept it without using it about 1 Month 
 
Yesterday i used it it was perfect
Then today morning the crackling noise came from the right side
First hour it was little
Now it is higher ..
 
I tried to make all steps i read but with no solution..
 
I contacted the customer number in my region the gave me another number for technical support with no answer till now ..
 
  
6 REPLIES 6
Moderator

Re: Bose QC 35 II crackling noise

Hello Amr Akkad, 

 

Thanks for reaching out to the community. I am very sorry that you are experiencing some cracking from your QuietComfort 35 II headphones. I would love to do what I can to assist you with this matter. 

 

So that I can provide you with the most accurate information, can you please inform us on the following information.

 

- Does this occur with Bluetooth connection and wired?

- Does this occur on all devices?

- Can you also provide us with the troubleshooting steps you have already performed?

 

I look forward to hearing from you, we would love to get this resolved for you. 

 

Kind regards,

Tegan M - Community Support 

Amr Akkad
Quiet Contributor
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Oct 19, 2019

Re: Bose QC 35 II crackling noise

Actually i tried everything you wrote before and many other steps in the YouTube with no results

 

even today i update the new firmware but no positive result 

Moderator

Re: Bose QC 35 II crackling noise

Hello Amr, 

 

Thanks for getting back in contact, I am very sorry to hear that this issue persists. 

 

To confirm, you experience this with both a wired and Bluetooth connection and across all devices?

 

Please let us know! 

 

Many thanks,

Tegan M 

Amr Akkad
Quiet Contributor
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Oct 19, 2019

Re: Bose QC 35 II crackling noise

No i did not try with wired i will try and send my feedback ..

 

 

thanks a lot

Amr Akkad
Quiet Contributor
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Registered since

Oct 19, 2019

Re: Bose QC 35 II crackling noise

Unfortunately with cable same problem

Just  when i turn the noise cancellation off the crackling goes ..

 

 

Moderator

Re: Bose QC 35 II crackling noise

Hello Amr Akkad, 

 

Many thanks for getting back in touch. 

 

I'm sorry to hear this is still causing issues for you. If the crackling is occurring with both wireless and wired, I would recommend reaching out to local support again to discuss service. It sounds like there may be an internal fault with the earcup. I understand you have already tried to reach out to support but have had issues seeking contact, if you haven't tried calling, or emailing, I would recommend doing this as they will be best equipped to support you.

 

Details can be found here.

 

Kind regards, 

 

Jeff G