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Apr 8, 2019

Re: Bose QC 35 II not connecting to windows after 1809

@joelirwin I have a temporary solution. I purchased an Avantree bluetooth 4.0 dongle. This has allowed me to connect my headphones again. Hearing the bose ladies voice say 'now connected to bens laptop' sounded very sweet. However the ideal solution is still out there somewhere. Just waiting to be found. Thanks for your help mate. 

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Re: Bose QC 35 II not connecting to windows after 1809

Author Accepted Answer selected by bendruce

I solved the issue. It was windows related. Here is the solution that worked for me. 

https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/unable-to-remove-bluetooth-d... 

 

wewwwww finally managed to sort this out.

 

My symptoms:

- Previously working bluetooth speaker (UE BOOM 2 in my case) stops connecting

- Windows 10 'Bluetooth and other devices' menu shows the device as Paired

- Pressing connect makes it attempt to connect but fails then it goes back to Paired

- Remove device hides the device from the menu, but as soon as you turn bluetooth on and off, or restart the computer, the device comes back

- You pull your hair out.

 

Solution that worked for me after much, much unsuccessful internet trawling and one system restore:

- Download this 7 year old command line bluetooth toolset: http://bluetoothinstaller.com/bluetooth-command-line-tools/

- Install it, make sure you enable the option to "Add Bluetooth Command Line Tools directory to path"

- Open Powershell

- Put your device that isn't working properly into pairing mode

WARNING: THE FOLLOWING COMMAND WILL UNPAIR ALL BLUETOOTH DEVICES

- type in "btpair -u"

- Boom, all of a sudden Windows asks me if I want to allow pairing to my device that isn't working

- Hit yes, successfully connected again

- Cry tears of joy

 

God I hope that helps someone else.

View solution in original post

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Aug 15, 2019

Re: Bose QC 35 II not connecting to windows after 1809

Hi Bendruce

Installing and using the Bluetooth toolset you described at http://bluetoothinstaller.com/bluetooth-command-line-tools/ fixed the issue for me.

Wonder if that means that the Windows 10 way of "removing devices" is flawed?

Even though they used to work, my Bose QC35 II headphones have not worked on my Dell laptop for over six months, so …

Thank you, thank you, thank you.

Cheers,

Andrew. 

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Re: Bose QC 35 II not connecting to windows after 1809

Hello Andrewjens, 

 

Thank you for reaching out and welcome to the Bose Community Forums. 

 

It is so great to hear that these steps worked for you. 

 

If these steps have worked for anyone else I would love to hear from you. 

 

Kind Regards, 

Vicky W 

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May 4, 2020

Re: Bose QC 35 II not connecting to windows after 1809

Here is the problem with these headphones.

 

Settings > Bluetooth shows the headphones are Connected.

The Control Panel Sounds list of output devices shows the headphones as Disconnected.

 

The Sound Settings do not list the headphones as an option for Output devices.

 

Note that this was on an updated Windows 10 and with the latest firmware on the headphones.

 

Bose: We expect better from you.

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Jun 22, 2020

Re: Bose QC 35 II not connecting to windows after 1809

Folks, this is not really Bose’s fault. The WiFi/Bluetooth card installed within the XPS is crap. Do what this guy does here https://youtu.be/hYtZtle1PQk (i.e., swap your Wi/Fi card with an Intel 9260NGW ~$20) and your problems are over. 

 

Once the new card is in (and the drivers are installed https://downloadcenter.intel.com/product/99445/Intel-Wireless-AC-9260), follow the following two steps. 1) Open Bose Connect app and set the QC35II into pairing mode. 2) Open the Bluetooth menu on your XPS, hit the “add bluetooth device“ button and follow the prompts. Voila! 

 

I tried this with both the QC35II and the Revolve+ and both work like a charm after the swap. None would work with the original WiFi/Bluetooth card.

 

Hope this helps,

➡️ Dell XPS 15 (7590): https://amzn.to/3f7W8aM ➡️ Intel 9260 Card: https://amzn.to/2PS8QiA ➡️ T5 Torx Screwdriver: https://amzn.to/2LFB5xy I've had my Dell X...