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JALSD
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Nov 2, 2019

Bose QC 35 II sound stuck at half

 
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Moderator

Re: Bose QC 35 II sound stuck at half

Hi JALSD, 

 

Thanks for posting and welcome to the Bose Community. I am deeply sorry to hear that you are having a strange issue with your headphones and would love to assist you further. 

 

Firstly, can you please answer the following so that I understand your issue a little further: 

 

  • How are you connected to the headphones? 
  • What device is connected to the headphones as well as what software version is the device running? 
  • Are you using the Bose Connect App? 
  • What source are you playing audio from? 

 

I look forward to hearing back from you and helping you resolve this issue. If any other users are also experiencing this please do let us know. 

 

Kind Regards, 

Hector B - Community Support