The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.

Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.

Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.

Bose Customer Service Team
Showing results for 
Search instead for 
Did you mean: 
  • 0
  • 1
  • 0
Registered since

Jun 17, 2020

Bose QC 35 connect to my new laptop but doesn't show up as an audio device

Hi there,


So I've got a QC 35 and it connects fine to my phone and to my previous laptop.


I've got a new laptop and when I try to connect the headphones, they appear as "Connected" in the list of "Bluetooth & other devices" but in "Other Devices" not in "Audio". Therefore I can't use them as audio output. 


The laptop also doesn't appear in the list of devices connected to my headphones in the Bose Connect app.


The laptop has windows 10 and connects fine to my bluetooth JBL speakers. I tried restarting the bluetooth services, the laptop, uninstalling the device in the bluetooth device list... I am a bit short of options.


Anyone has any idea?


Thank you



Re: Bose QC 35 connect to my new laptop but doesn't show up as an audio device

Hi Lucas,


Thanks for reaching out! 


I'm sorry to hear you've had issues using your headphones with your new laptop. 


I would recommend sliding the power switch over to Bluetooth for around 10 seconds to clear the device list on the headphones. On the laptop, go to Settings >Devices > Bluetooth and other devices, then locate the headphones on the list, click them, then click remove device. 


Next, on Bluetooth and other devices > click "Add Bluetooth or other device," then ensure you select "Bluetooth." as the connection type. 


If the headphones do not pair as an audio device, try restarting the laptop. If the problem persists, check your computer for driver updates. 


I would also recommend checking out this thread for details regarding Bluetooth connections and computers.






Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!