Mar 6, 2019
Hi, how did you reset the headphones?
The usual procedure:
Jun 18, 2019
I'm sorry to hear that some of you are experiencing this issue with your ANC.
Could you please test your Noise-cancelling whilst your headphones are not connected to a device.
Also, please test in different environments, for example, outside in a noisy environment and in a quieter environment such as your home.
We tested the update here and have not had the same issue, so it will be great to gather as much information as possible.
I look forward to your responses.
Jun 19, 2019
I have exactly the same problem than Arzo (I tried to reset it too with your procedure)
After updating in 4.5.2 (few minutes ago), I am very suprised that the High and Low settings are indeed very similar. The difference is very very small.
It's a pity because the High mode was very comfortable and efficient. And that's what made the product so attractive. Which is less the case now.
I hope that you will correct this problem quickly
Hi Charlotte, did the tests like you asked and its still the same situation- there is virtually zero difference between low and high noise cancelling whereas before, the 'high' preset would genuinely block out 95% of my background noise and now after the update- you're lucky if its even 40%.
This needs fixed ASAP- just a little suspicious that all of this happens really close to the release of the new 700's but it could all be a coincidence, will be keeping an eye on this post as I await the addressing & fixing of this issue.
Thank you for posting in the community, I am sorry to hear you are all having trouble with your ANC. I would recommend trying to push the manual update again to the headphones, you can do this by following the steps below:
Note: A computer, internet connection and a USB cable (included with product) are required
If the updater fails or gets stuck during the update process, check to see if any anti-virus software, firewall settings, or ad-blocking software is blocking or restricting the Bose Updater app.
I hope this helps, let me know how you get on!
Thanks for getting back in touch, can you try opening the updater in another browser to see if it is still showing the incorrect firmware? Also, could you check what version of the Connect app you have please?
I look forward to hearing from you.