Jul 2, 2019
Thanks for the response,
- I can understand that the issue might be hard to replicate, and that it takes a while to diagnose a problem and create a fix for it
- However what I don't understand is why you don't just allow the firmware downgrade software, which you already have anyway, to let us downgrade back to a 2017 or 2018 firmware. You can even put up big disclaimers such as "do this at your own risk, downgrading firmware voids warranty" etc. Only a tiny tiny fraction of Bose users, mostly the users of this forum, will even know that this is a possibility. If you allow people to downgrade, the complaints will stop, and then you can take however much time is needed to diagnose and fix the problem, without having unsatisfied users or potentially bad press about this issue.
Jun 28, 2019
As many other user has already reported we don't understand the policy to not allowd us to downgrade the firmware; could you explain us why this isn't possible? This could help us to stop posting all the same request.
The downgrade would make us happy until a fixed version of the firmware will be released. On the contray if this option would be guarantte this could be seen as a clousure from the company.
To help the engeneers what I can tell you is that if I connect my set to windows 10 trought blootouth all the time that the system open the comunication the N.C. decrease drammatically. I'm preatty sure about this as I'm used to play white noise, if I play it the sound of the keyboard is quite clear if I stop the streaming the N.C. seems to be much more efficent.
Another observation is that, without playing anything, all the noises that comes from the frequncies around the voice spectra now are more clear.
Hope that this could help the engeneers
Thank you for your collaboration and coomprehension.
Mar 27, 2019
I updated through the Android app this morning in the office.
ANC *seemed* to be working OK on High, Medium noise cancelling was exactly the *same* as High!
So I used the Updater App from my PC.
Same as above.
I did a soft reset - Bingo!
High and Medium now differentiated.
Low is definitely low nc - but more active eq, ie sounds a lot better to my ears, and useful in a situation where you might want some situational awareness.
High now doesn't have the ear suck effect, but seems to be fine otherwise.
Also, I noticed in the Bose App there's now a setting to turn off voice prompts, don't remember seeing this before?
Jun 21, 2019
Nov 8, 2018
Jul 4, 2019
I have called support to make a complain for this issue and my headphones were shipped in.. they are scheduled to arrive today... let me know if you need information to locate them
Jul 4, 2019
Jun 27, 2019
Thanks for your post and welcome to the community.
We no longer offer a downgrade for software. Hosting a downgrade option has become less and less of an industry standard. This is due to the significant level of difficulty/complexity of compatibility testing multiple devices with a large number of older firmware versions. We have seen cases where installing older versions of firmware can create unexpected behavior in a product and negatively impact or reduce functionality.
If you are having issues with your ANC on your QC35's I would highly recommend performing a product reset on the system. This can be done via:
Hector B - Community Support