Re: Firmware 4.5.2 QC35 ii
First of all, we would like to thank you all for your patience.
We would like to take this opportunity to reiterate that no changes to the software for active noise cancelling or ANC modes were made as part of the firmware update and no impact to ANC was detected during our validation testing. Our validation testing is a comprehensive process which is part of all firmware releases. We have revisited our test records and confirmed there were no changes to ANC. The way our testing was done was by using several QC35 II headphones across the latest firmware releases and measuring the ANC under the same conditions for each setup. No changes were noted.
As communicated previously by our moderation team, we asked some users who reported an issue to send in their headsets so that our SW and Hardware teams could investigate.
We did receive several units and preliminary tests show no change in the ANC. Our team has so far been unable to replicate the problems stated here. However, please rest assured that we will continue to test the headsets, which are instrumental in our investigation of this reported issue.
We will keep you updated as soon as more news become available.
Once again, thank you for your assistance and your patience.
Your Community Team.
Make all the results - previous fw and current ones - public. We all deserve to see the actual charts. I'm pretty sure that soon some major publications/companies/testing-labs will redo the tests, and I'm absolutely 100% sure that their results won't match yours. This situation is disgraceful.