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kbkular
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Oct 19, 2019

Bose QC 35 ii not connecting win 10

Bose QC 35 ii not connecting win 10, before it was showing bose qc 35 in my bluetooth with audio profile, after update it is showing LE - bose qc 35.

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Re: Bose QC 35 ii not connecting win 10

Hello kbkular, 

 

Thanks for reaching out to the Bose Community. Welcome to the site!

 

I'm sorry to hear you are having issues connecting your headphones to your Windows 10 computer. 

 

If it worked previously, I would recommend trying the following: 

 

Clear the pairing list:

 

- Slide and hold the power switch over to Bluetooth for 10 seconds, until you hear “Bluetooth device list cleared.”

- On your computer, go to Bluetooth settings, then remove the headphones from the device list. 

 

Next, you will want to add the headphones back in. Do not select LE as this is in reference to the Bluetooth Low Energy feature of the product. Let the scan complete and you will see the headphones appear on the list without 'LE.'

 

I hope this helps. If you need any further support, please feel free to get back in touch. If anyone else is having similar issues, please try the same thing, and feel free to join in the discussion if you wish. 

 

Kind regards, 

 

Jeff G - Community Support