As of last week, my QC II headphones started to restart itself on average every 20 minutes. This is very annoying since your sound stops and the voice prompt does it's thing every time. This restarting does not happen at a consistent rate. I've tested this using a stopwatch.
It does not matter to which device it is connected to. I've disconnected multiple devices and added others, it still restarts itself.
What I've tried to fix this problem so far:
1. Go to btu.bose.com on a computer and update your headphones software. (My headphone software is up to date)
2. Perform a product reset, to do this, turn off the headset and wait 30 seconds and then plug the headset into a wall outlet using a USB charger, then wait 5 seconds. After that unplug the USB cord from the headset and wait 1 minute once you have completed this turn the headset back on. (Tried this many times, but it does not do anything)
3. Clear the pairing list on the headphones. This can be done by pressing and holding the Bluetooth button for 10 seconds or until you hear 'Bluetooth device list cleared'. (This also didn't help)
I'm quite lost and I'm starting to hate the product which I love so much. Does anyone have any advice on what to do next?
I start to suspect that this is a hardware problem.
Kind regards and that's in advance for any help offered!