Highlighted
Participant
  • 0
  • 3
  • 0
Registered since

Apr 21, 2020

Bose QC35 ii sound randomly disappears and comes back when I move my head

Every few minutes the sound disappears, the music isn't stopped just the volume gone. When I move my head a bit it comes back.

I'm guessing this is probably some hardware issue that something moved by my warranty is expired.

Anyone encountered this issue and can offer a solution? 

7 REPLIES 7
Highlighted
Moderator

Re: Bose QC35 ii sound randomly disappears and comes back when I move my head

Hi Nadav, 

 

This very much should not be happening, we'd love to look into this with you. 

 

Does this occur when you use a cabled connection as well as a Bluetooth connection?

 

Can you also look to see if this happens with every device you connect to?

 

I look forward to hearing from you.

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!
Highlighted
Participant
  • 0
  • 3
  • 0
Registered since

Apr 21, 2020

Re: Bose QC35 ii sound randomly disappears and comes back when I move my head

Hi

I tested the headphones with cable connection and there were no cut offs.

Also tested with my wife's bose qc 35 ii on the same device and had no cuts.

Didn't test with another device yet but I hope we can get to a conclusion with the tests I did

 

Awaiting your reply 

Highlighted
Participant
  • 0
  • 3
  • 0
Registered since

Jan 2, 2020

Re: Bose QC35 ii sound randomly disappears and comes back when I move my head

This is a known issue with Samsung Galaxy S8, and from googling, i also see people with S7 reporting the same issue. I got a S20 when the corona situation started, so i have not been able to do a test of the S20 during normal traveling circumstances, but i have not gotten any issues with it so far.

 

What phone do you use?

Highlighted
Participant
  • 0
  • 3
  • 0
Registered since

Apr 21, 2020

Re: Bose QC35 ii sound randomly disappears and comes back when I move my head

Actually this happens on my Ubuntu 18.04 laptop

Highlighted
Moderator

Re: Bose QC35 ii sound randomly disappears and comes back when I move my head

Hi Nadav, Thanks for coming back to us! 

 

I'm sorry to hear of the issues you are experiencing with your headphones. 

 

At this point, I would recommend reaching out to our team for assistance. Click the LINK HERE, select your country and scroll down to 'Contact Us'. One of our agents will be more than happy to assist you!

 

Let us know how it goes!

Feel more. Do more. Be more.
New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
Participant
  • 0
  • 1
  • 0
Registered since

Apr 29, 2020

Re: Bose QC35 ii sound randomly disappears and comes back when I move my head

I have the same problem. Let me guess, your phone is to your left when the problem occurs? That's just lousy BT tx-quality. What I do not know is, if it's a manufacturing batch specific issue or design problem. Nevertheless, couple of my friends have the same problem, too.

I'd love to hear, if you get this fixed. One way or another.

Highlighted
Participant
  • 0
  • 1
  • 0
Registered since

Nov 24, 2020

Re: Bose QC35 ii sound randomly disappears and comes back when I move my head

Guys, have them same issue on my QC35 Ii.

 

When listening on bluetooth (iPhone, iPad) with/without noise cancellation, the sound periodically disappears for half a second and turns back on. This can be multiple times per track or across a track. There is no any pattern.

 

Think it's a software problem!