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Registered since

Apr 27, 2020

Bose QC35ii Not working from the first day

Hi all.  I have recently bought a Bose QC35ii headphone this afternoon and I am sad to say that it doesn't work from the start.  When I charge it with the USB cable the charing button didn't light up.  And I have tried many times but seems I couldn't turn the headphone on.


Can somebody offer me any help?


Re: Bose QC35ii Not working from the first day



Thanks for reaching out I am sorry to hear this. 


Are you trying to turn the headphones on whilst they are charging?


Have you tried using an alternate charging cable and wall adaptor?

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