Dec 7, 2019
Hi, I ve just got new QE35 II. When i plug them into power adapter they start charging (amber light blinks) than after 5 minutes it stops blinking and shows nothing. If i unplug them after 1 hour it says batterfy 80% , than after 1 minute it says battery 60% than after 1 minute it says 40% an so on until 20-30% and than it works normal. Can u help me solve this
Thank you for posting and welcome to the Bose Community. Sorry to read that you are having some odd charging issues with your headphones, I would love to assist you with this.
Let's start with testing the headset with a different power outlet and ensuring that we are using the Bose official charger that came with the product, to ensure that the headphones are receiving the correct amount of power. In doing this we can rule out the charging cable and power outlet as the route of the issue.
Once we have done this, we want to ensure that the headphones are running the latest software version by connecting them to a PC and visiting our online updater, then follow the onscreen instructions to update them
After the update, we want to perform a standard product reset by following these steps below:
Please then retest charging the headset to see if the same issue still persists. I look forward to hearing back from you with the result of these steps.
Hector B - Community Support