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Oct 18, 2019

Bose Quiet Comfort 25 Mac Sound Cancelling Not Working

Hi Bose community,


My over ear Quiet Comfort for Mac headphones have stopped working properly. Even with a new battery, the green battery light blinks and the noise cancelling feature rapidly goes in and out and then stops working.


What is recommended?


I no longer have the receipt or packaging for them - would Bose accept them as faulty and replace them for me?


Thank you!


Re: Bose Quiet Comfort 25 Mac Sound Cancelling Not Working

Hi QuietOne, 


Thank you for reaching out to us and welcome to the Bose Community!


I'm sorry to hear that you are experiencing issues with the Noise Canceling of your QC25's. I'll do all I can to point you in the right direction. 


It looks like you have tried all the troubleshooting steps we would normally recommend for your issue. I would recommend getting in contact with your local Technical Support team for the most accurate information regarding service in your region. Click the LINK HERE, select your country and scroll down to 'Contact Us'. One of our agents will be more than happy to assist you!


If there is anything else we can do for you, please reach out to us again! 




Jessie O - Community Support

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