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May 14, 2020

Bose Quiet Comfort 35 ii - Microphone Bug

Hello, so when I restart my computer and have my Bose QC 35 ii headset plugged in and on (while restarting) I can listen to audio perfectly and it is connected to my computers bluetooth at the same time so I can also speak through the microphone great. However, if I were to disconnect the headset and reconnect it I would be unable to speak through the microphone because the bluetooth would automatically be disabled. I was wondering if there was a way to fix this?

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Moderator

Re: Bose Quiet Comfort 35 ii - Microphone Bug

Hi Peeps, 

 

Thank you for your post and welcome to the Community! 

 

I'm sorry to hear of the issues you seem to be experiencing with the microphone on your QC35 II. 

 

Have you tried updating the firmware on the headphones? You can do this by clicking the LINK HERE on a laptop or PC and follow the on-screen instructions. 

 

Let me know! 

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Re: Bose Quiet Comfort 35 ii - Microphone Bug

I have already updated it to the newest version, thank you.

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Re: Bose Quiet Comfort 35 ii - Microphone Bug

@Peeps Thanks for letting us know! I'd recommend that you clear the pairing list and delete the previous connection from your computer. Then, establish a fresh connection and test is this issue still persists.

 

I look forward to hearing back from you.

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