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Nov 4, 2019

Bose Quiet Control 30 headphones shutdown after 30 seconds

I'm traveling internationally and my headphones now just shutoff after 30 seconds.I have tried the reset options and I don't know what to do. This is my second purchase of these expensive headphones and I have no idea why this is happening. These headphones are less than 1 year old. Any suggestions  would be greatly appreciated



Re: Bose Quiet Control 30 headphones shutdown after 30 seconds

Hello Skibum, 


Thanks for reaching out and welcome to the Bose Community Forums. 


I am sorry to hear that you have ran into some issues with your headphones. Let's see if we can get you up and running again. Could you please try the following steps and let me know how you get on? I understand that you have already tried the reset, however, when performing it after a manual firmware update, you may have a greater success. 


  1. Go to btu.bose.com on a computer and update your headphones software.
  2. Perform a product reset, to do this, turn off the headset and wait 30 seconds and then plug the headset into a wall outlet using a USB charger, then wait 5 seconds. After that unplug the USB cord from the headset and wait 1 minute once you have completed this turn the headset back on.

I look forward to hearing from you!


Kind Regards, 

Vicky W - Community Support