Aug 10, 2019
Recently the right ear for my Bose QuietComfort 35 II headphones has been making a crackling/static noise when the headphones are put into noise cancellation mode. I've tried turning on the noise cancellation without any bluetooth connection, with connection, and with the AUX cord connected to my phone/PC. All attempts still have a loud static noise in the right ear while turned on.
I wanted in inquire whether these headphones could be replaced/repaired or if there was a common fix to this problem. I purchased these headphones from Amazon back on 08/19/2018.
I've enjoyed these headphone almost every day the past year without a single issue up until recently. Before purchasing these headphones I used my Bose QuietComfort 15's for 4+ years without issue. I hope I can find a solution to this problem other than having to re-purchase another pair of headphones. Any help would be greatly appreciated!
Thanks, for reaching out and welcome to the Bose Community Forums.
I am so sorry to hear that you are having issues with your QC35 II headphones but I would love to help you to resolve them. Could you please try the following steps and let me know how you get on?
Should you still have issues after completing these steps please can you confirm the following for me:
I look forward to hearing from you!
Vicky W - Community Support
Jan 9, 2020
Hi Vicky W,
I have (had) the exact same issue as aPrasch. But a reset did not work in my case.
To answer your questions.
I hope you have other solutions I can try. Thank you in advance.
serial no. ----
Bose QuietComfort 35 Series II
Fabrication date: July 27th 2019
Thanks for reaching out and welcome to the Bose Community Forums.
Thank you so much for providing all of that information. It was a great idea trying the reset, I am sorry that it did not work. I would suggest we try updating the headphones. We can do this via http://btu.bose.com. If this proves unsuccessful, let's try:
I look forward to hearing back from you.
Jan 20, 2020
I too am having a crackling sound in the right ear. This occurs only when the noise cancellation feature is activated.
I've updated the headset.
I've rest the headset
All to no avail 😞
Thank you for posting and welcome to the community. I'm sorry to hear you are also getting this crackling sound and I would be happy to help with this.
Have you tried all the troubleshooting mentioned higher in the thread?
If so and you are still getting this sound on all devices, I would recommend getting in touch with your local support team, as they will be able to help you resolve this issue. You can find the contact information at this link, by selecting your country/region and then the 'Contact Us' option at the bottom of the page.
Let me know how you get on.
Keith L - Community Support
Mar 9, 2020
I have the SAME issue.
Tried resets and product updates.
The Bose support website says my 18 month old headphones are 6 months out of their warranty. So they're offering the "generous" deal to allow me to replace these for the discount of... $200.
So glad that I spent $350 on what was supposed to be a high quality, lasting piece of hardware. This is nuts. I should not have to pay hundreds more dollars to replace a defective product when that product is marketed as the highest quality brand in the market.