My Bose QuietComfort 35 ii are, at semi-regular intervals, restarting on their own. This occurs when listening to music, conducting phone calls or using noise cancellation. When this occurs, I hear the noise cancellation turn off, turn back on, and then I get the battery status messaging. Music is paused and must be restarted.
I have gone through the following reset procedure with no change:
- Power off your headphones.
- Wait 30 seconds.
- Connect your headphones to a wall outlet using a USB charger.
- Wait five seconds.
- Disconnect the USB cable from the headset.
- Wait one minute.
- Power on your headphones.
I have searched the forums and have found no new information from similar situations. Would appreciate some help.