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Sep 29, 2020

Bose QuietComfort 35 - battery only charges to 50%

I got these at Christmas and I use them almost everyday. Recently though I noticed that they will only charge to 50% even if they are left charging overnight. While charging the light blinks orange and once charging has finished the light turns green but it still is only at 50%. I have tried a new cable and charging plug but it still does the same. Software is up to date. 

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Re: Bose QuietComfort 35 - battery only charges to 50%

Hello Matt.Yerger, 

 

Welcome to the Community, we appreciate you posting and would love to assist you with this charging issue you are having.

 

Let's start by performing a reset on the headset by following these steps below: 

  • Power off your product
  • Wait 30 seconds
  • Connect your product to a wall outlet using a USB charger
  • Wait five seconds
  • Disconnect the USB cable from the headset
  • Wait one minute
  • Power on your product.

Please also ensure that the charging cable you are using is a 5 V DC, 1 A-rated charging cable to correctly charge the headset. 

 

We look forward to hearing back from you with the result of these steps. 

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