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Nov 7, 2019

Bose Quietcomfort 35 repeatedly disconnects from computer

This may seem like a repeat but I have reason to believe that it is not. I was connected to both my iPhone 7 and 2019 MacBook Pro but after a few seconds the computer disconnected. This happened several times before I disconnected the headphones from both my phone and computer. I tried multiple solutions from other threads but none seem to work. So now my headphones will not stay connected to my computer. Are there any solutions to this issue?

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Re: Bose Quietcomfort 35 repeatedly disconnects from computer

Hello Eadams101,

 

Thank you for your post and welcome to the Bose Community.

 

I'm sorry to hear about the connection issues with your QuietComfort 35 wireless headphones.

 

If you only have your MacBook Pro connected do you still experience the disconnection? Or does this only occur when two devices are connected?

 

I would recommend that you clear the pairing list of your headphones by holding the Power/Bluetooth switch in the Bluetooth position for 10 seconds until you hear "Bluetooth device list cleared". Then delete your QC35's from your MacBook's Bluetooth device list. Re-establish the connection and test the behavior.

 

Let me know how you get on with this.

 

Warm regards,

Charlotte G - Community Support

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Jan 18, 2020

Re: Bose Quietcomfort 35 repeatedly disconnects from computer

I think the same advice is offered over and over and few(none?) of these threads are ever resolved. Quite a premium brand to have such a terrible commit to resolution. It is insulting to your customers' intelligence to offer the same advice over and over. What you miss is that by the time someone posts on your forum, they've spent 2-3 hours trying to get your product to pair with a macbook pro without disconnecting. At what point do you own up and get it fixed rather than pretending that you're actually trying to help and praying people give up. Unreal.

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Apr 19, 2020

Re: Bose Quietcomfort 35 repeatedly disconnects from computer

I have the same issue, and the customer support and resolution for Bose sucks terribly.

 

Its disappointing to see a brand like Bose to have multiple complains about the same problem, and still not do anything more besides pointing customers to the same basic resolution steps that every customer has tried already before reaching out to the forum.

 

I'm switching my loyalty to other brands, never to go back to Bose again. The product is good till it works, and once it doesn't, you are on your own.

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Sep 26, 2020

Re: Bose Quietcomfort 35 repeatedly disconnects from computer

I completely agree

 

I have a Bose SoundLink Revolve that I purchased in May 2020, and I have never been able to keep it successfully connected via Bluetooth to my MacBook Air. It keeps disconnecting after a minute or few minutes. I have cleared connections, updated software, made sure no other Bluetooth device is connected to the Bose or MacBook, no luck. The Bose works perfectly fine with my PC or iPhone, but not with the MacBook.

 

I have seen a lot of users complaining about this problem on the Bose community forum, and haven't seen any satisfactory conclusive resolution from Bose. When will Bose actually address this issue?