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Oct 9, 2019

Bose Soundlink over ear headphones

I have a pair of Bose Soundlink over ear headphones. They work great for listening to music but when I get a call no one can hear me. I can hear them but they can't hear me. Please help... Thanks 


Re: Bose Soundlink over ear headphones

Hello Patrick,


Thank you for your post and welcome to the Bose Community.


I'm sorry to hear that you are having some problems with your SoundLink On-Ear headphones.


For testing purposes, could you please record a video/voice note on your device whilst using the headphones. Then listen back and let me know if you are able to hear the audio?


I would also recommend performing a reset on your headphones. To do this, please follow these steps:

  1. Power off your product, then wait 30 seconds
  2. Connect your product to a wall outlet using a USB charger, then wait five seconds
  3. Disconnect the USB cable from the headset, then wait one minute
  4. Power on your product.


Let me know how you get on with this.


Warm regards,

Charlotte G - Community Support