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JasonInRVA
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Jul 12, 2021

Bose Unreachable?

Bose product name

Bose QuietComfort 35 II Noise Cancelling Bluetooth Headphones

 

Country

USA

 

Firmware Version

Unable to determine

 

App Version

n/a

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Irrelevant

 

Detailed description of the issue and steps to reproduce

Attempt to initiate a repair or service ticket with Bose.

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

n/a

 

When did you start to experience the issue? Did it work correctly previously?

n/a

 

Any troubleshooting steps you took

Reset everything.

 

*tap tap tap* Is anyone home at Bose? I have been trying for several days to initiate a repair of my Bose QuietComfort 35 II Noise Cancelling Bluetooth Headphones. The left channel is dead.

 

On the Bose web site, I can get right up to the point where it's telling me to initiate a repair, but the button does nothing. I've tried multiple browsers and operating systems to no avail. Having given up on that, I have attempt to call Bose several times but there is no answer. After letting it ring for a while, the call disconnects.

 

Is anyone home at Bose? Am I missing something?

 

Inop web site: https://www.bose.com/en_us/support/self_service/service_and_repair_product.serviceAndRepairRequest.h...

 

Inop phone number: 800-379-2073.

 

Is there some kind of multi-day outage going on?

 

1 ACCEPTED SOLUTION

Accepted Solutions
joelirwin
Expert
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Registered since

Jun 15, 2018

Re: Bose Unreachable?

Author Accepted Answer selected by JasonInRVA

@JasonInRVA(I do not work for Bose)

 

1. Try their support number (800) 379-2073 again.  i works for me every time.

2. (If your problem is BT ignore this) I had a left ear cup stop working and I sent it in for an exchange (cost over $100 out of warranty).  I started using the new one and it had the same issue - no left speaker.  I was still using the 3.5 to 2.5 inch wire.  Then I tried the new one - same issue.  I think the problem was not the 2.5 end of the wire connected to the Qc35 but the 3.5 end.  I purchased a 3rd party (longer) 2.5 to 3.5 wire and so far it is working fine.

 

If your problem is BT and not wired, then plug in a wire and see if you still have no left speaker.  If you don't, then it could be a BT issue.  If you do, it could be a malfunctioning left cup or it could be the software playing the audio.  The only way to differentiate is to either (a) try a different BT device against the same player and/or (b) try the QC35ii against a different device.

View solution in original post

1 REPLY 1
joelirwin
Expert
  • 393
  • 1910
  • 73
Registered since

Jun 15, 2018

Re: Bose Unreachable?

Author Accepted Answer selected by JasonInRVA

@JasonInRVA(I do not work for Bose)

 

1. Try their support number (800) 379-2073 again.  i works for me every time.

2. (If your problem is BT ignore this) I had a left ear cup stop working and I sent it in for an exchange (cost over $100 out of warranty).  I started using the new one and it had the same issue - no left speaker.  I was still using the 3.5 to 2.5 inch wire.  Then I tried the new one - same issue.  I think the problem was not the 2.5 end of the wire connected to the Qc35 but the 3.5 end.  I purchased a 3rd party (longer) 2.5 to 3.5 wire and so far it is working fine.

 

If your problem is BT and not wired, then plug in a wire and see if you still have no left speaker.  If you don't, then it could be a BT issue.  If you do, it could be a malfunctioning left cup or it could be the software playing the audio.  The only way to differentiate is to either (a) try a different BT device against the same player and/or (b) try the QC35ii against a different device.

View solution in original post