Bose product name
Bose QuietComfort 35 II Noise Cancelling Bluetooth Headphones
Unable to determine
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Detailed description of the issue and steps to reproduce
Attempt to initiate a repair or service ticket with Bose.
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
When did you start to experience the issue? Did it work correctly previously?
Any troubleshooting steps you took
*tap tap tap* Is anyone home at Bose? I have been trying for several days to initiate a repair of my Bose QuietComfort 35 II Noise Cancelling Bluetooth Headphones. The left channel is dead.
On the Bose web site, I can get right up to the point where it's telling me to initiate a repair, but the button does nothing. I've tried multiple browsers and operating systems to no avail. Having given up on that, I have attempt to call Bose several times but there is no answer. After letting it ring for a while, the call disconnects.
Is anyone home at Bose? Am I missing something?
Inop phone number: 800-379-2073.
Is there some kind of multi-day outage going on?