Highlighted
Participant
  • 0
  • 1
  • 0
Registered since

May 4, 2020

Bose headphones update stoped

I have this problem where I was updating my headphones and I accidentally got out of the app, when I went back into it, it was stuck on preparing update and would not progress at all. I’ve restarted the app, uninstalled it and reinstalled it, I’ve done everything I can and nothing worked. So I can’t update my headphones.

1 REPLY 1
Moderator

Re: Bose headphones update stoped

Hello gutgudgully, 

 

Welcome to the Bose Community! Sorry to hear that you are having a few issues with your headset updating, let's look into this further together. 

 

I would recommend that we start with attempting to update the headset via a different method, we can do this by connecting the headphones to a PC/Mac via the USB charging cable. Once connected please visit our online updater page and follow the on-screen instructions. 

 

We look forward to hearing back from you with the result of this method! 

Feel more. Do more. Be more.
New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!