I have been using my Bose wireless on-ear headphones for years with no issues. I recently noticed that when I would go to join meetings, I would change the sound profile from Headphones to Headset, but the Headset option disappeared. I have no idea what would cause Windows to no longer show this option. So I always have to hope that my meetings have an audio call in option for my phone. So I have to disconnect from the computer and then pair with my phone so I can call from it.
Any idea on what would cause this problem to happen where I can't use the headset with Windows, but the Headphones mode is fine?
I have tried restarting the computer many times, and checked my headphones against the Bose software updater. It's an 8JCX (code from the headphones for model).