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Kenneth Herron
Participant
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Registered since

Mar 20, 2021

Bose quiet comfort 15 headphones

Hello.  Can you please assist?  I purchased a set of quiet comfort 15 headphones several years ago and absolutely love them.  However the green light will not power on and have discovered the little wire has broken.  I have tried to make contact previously through the Bose whatsapp and have become really frustrated with the fact that Charles, Rishi, Jatin and now Jalina have replied, asked the same questions ...i give them the information and then hear nothing more!  Can someone from Bose please respond so that I can open up a dialogue and get answers?

 

Bose product name

 

Country

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

3 REPLIES 3
Jessie_O
Moderator

Re: Bose quiet comfort 15 headphones

Hey Kenneth Herron, 

 

Thanks for reaching out to us and welcome to the Community!

 

I'm sorry to hear that you are experiencing some issues with your QC15 headphones. I'll be happy to point you in the right direction. 

 

As your product appears to be damaged, the next step would be to contact your local support team. As you have already tried this through WhatsApp, I would recommend reaching out via phone. If you let me know where you are located, I'll be happy to give you the details. 

 

I look forward to hearing from you! 

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Kenneth Herron
Participant
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Mar 20, 2021

Re: Bose quiet comfort 15 headphones

Hello Jessie and thank you for taking the time to reply to my query.  I live in Northern Ireland and hope you can point me in the right direction to resolve my problem.  Kind regards  Kenneth

Jeff_G
Moderator

Re: Bose quiet comfort 15 headphones

Many thanks, Kenneth! 

 

I recommend calling the UK team on 0333 3000 112. 

 

Thanks! 

 

 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!