Thanks for posting and welcome to the Bose Community. Sorry to hear that you are having some connection issues with your Hearphones.
Can you please let me know if you are able to connect them to any devices at all? I would also like to know if you are placing the Hearphones into pairing mode when attempting to pair them? To do this simply press and hold the Power/Bluetooth button until you hear “Ready to pair".
We look forward to hearing back from you with the result of these steps.
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