Apr 29, 2020
My new QC 35 II from the bose.com store have just arrived. I have attempting to register the product but for some reason I am getting the following message when I try to add the product or register them:
"We're sorry, but we can't seem to identify your product. Please double check the unique ID number and try again." (Add Product)
"The serial number you entered was either not found or entered incorrectly. Please try again." (Product Registration)
I would like to note that the Bose Connect IOS app immediately recognized the new product, showing the serial number under Settings_Product Info. Any help with this would be appreciated.
Welcome to the forums!
I am so glad to hear that you chose Bose! How are you finding the headphones?
In terms of registering the product, I would suggest reaching out to our customer support team who would love to help you! You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there.
Thanks for your post.
We suggest that users register their product as this registers the serial number and warranty information onto the user's customer account for future reference.
If you have any further questions please do let us know😊!