Can t connect or turn sound wear

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Silent Starter

Can t connect or turn sound wear

Can’t turn on sound wear
1 REPLY 1
Moderator

Re: Can t connect or turn sound wear

Hi Toye, 

 

Thanks for posting and welcome to the community. I am very sorry to hear that you are having issues with your SoundWear and would love to assist you further. 

 

Firstly, can you please confirm if you see any LED's in the device? Please also ensure that you are only pressing the button and not holding it as this can cause the product not to power on. I would also recommend ensuring that your system is running the latest software via Btu.bose.com. If possible please also attempt a product reset, this can be done via: 

 

  • Turn the speaker on
  • Press and hold the Multi-function button and Volume - button for 10 seconds
  • Once complete, the Bluetooth indicator flashes blue and a voice prompt prompts to select a language

 

Please update me on the result of this. 

 

Kind Regards, 

Hector B - Community Support