Re: Cannot hear calls on 700 NC on Surface Book 2 with Microsoft Teams Calls
Hi Andy B,
Thanks for the reply. I have tried all tips and tricks listed in the post and also tried the ones not listed in there. In my specfic case (Surface Book 2 with Windows 1903 build), Issue is with Hands-Free AG Audio. I cannot use the Bose 700 NC for any commication apps. I thought that the issue was limite to Teams but that doesnt seem to be the case. I cannot use it for other web applications like
- Gmail Call
- Google Voice
When i test Handsfree AG from Sound manager, i do not hear anything
On the other hand Headphone stereo works just fine for playing web videos and getting windows notification.
My driver is up-to-date and I have also tried other driver version available through driver update option (all four driver options below)
As i mentioned earlier, I have Bose SoundSport too and there is no issue with that device on my Surface Book 2. So I am very much sure that Handsfree AG protocol has issues.
Has your engineering team tried replicating this issue on Suface Book 2? Suface Book 2 has unified firmware and driver update and I am 100% sure this issue can be very easy replicated on that machine. I am happy to provide more details if you want but again, this has to be looked deeper into. Just basic troubleshooting will help if there is compatibility issue with Bluetooth Chipset