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Clicking & drop out QE headphones

 
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Re: Clicking & drop out QE headphones

Author Accepted Answer selected by wm55a@aim.com

Thank you for your response.

I like the headset, all the good things.  They click a lot and drop out for fractions of a second with all devices.

They are QuietComfort 35II.

Bill

 

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Re: Clicking & drop out QE headphones

Hey wm55a,

 

Welcome to the Bose Community!

 

I'd love to help you with your problem, however, we would require some further details. 

 

Which headphones do you have?

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Apr 1, 2020

Re: Clicking & drop out QE headphones

Author Accepted Answer selected by wm55a@aim.com

Thank you for your response.

I like the headset, all the good things.  They click a lot and drop out for fractions of a second with all devices.

They are QuietComfort 35II.

Bill

 

View solution in original post

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Re: Clicking & drop out QE headphones

Thanks for getting back to us. 

 

I'm sorry that this is happening, let's get it resolved.  Could you please try the following steps and let me know how you get on?

 

  1. Go to btu.bose.com on a computer and update your headphones software.
  2. Perform a product reset, to do this, turn off the headset and wait 30 seconds and then plug the headset into a wall outlet using a USB charger, then wait 5 seconds. After that unplug the USB cord from the headset and wait 1 minute once you have completed this turn the headset back on.

 

I look forward to hearing from you!

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