Connection To PC (Windows 10)
Hello Michael Perez from the US, I'm reaching out to the community since I've hit a bump in the road with my headphones. Heres the problem: I recently decided to use these headphones (Bose QC35 II) for my computer simply because they are very nicer and expensive headphones. So i turned them on and they connected to my phone like easily and with no problem, I listened to a few songs and the quality was amazing. I then updated the headphones to the newest software update and shortly after it was done, i turned on the headphones and it connected to my phone automatically and the audio from apple music was still amazing. i opened my bluetooth settings on my computer and started connecting them to my pc. they connected effortlessly and everything seemed to be going smoothly. Until i tried actually listening to something. the connection is terrible and the audio sounds crackly and just hard to listen to, itll cut in and out but wont loose bluetooth connection.
Product: Bose QC35II
Firmware Version: 4.8.1
App Version: 15.0
What devices were you using that were affected and what version are they on: Windows 10 PC. newest version?
Detailed description of the issue and steps to reproduce: Terrible audio and connection problems from PC but not from Iphone.
What environment do you experience the issue in?: Quiet Office alone.
When did you start to experience the issue? Did it work correctly previously?: Yesterday. No
Any troubleshooting steps you took: I reset the headphones. restarted the computer. Disconnected the headphones from the computer and reconnected them.