Mr Luke
Silent Starter
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Registered since

Oct 19, 2019

Connection

When I use the BOSE radar app and use the soundscape it automatically kicks me out of the app.I even turned off the phone, delete the app and also did it on a deferent device. And I am using the 700.

2 REPLIES 2
w_st
Audible Advocate
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Registered since

Oct 19, 2019

Re: Connection

Are you using the 'Bose Music' app?

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Moderator

Re: Connection

Hello Mr Luke,

 

Thanks for reaching out and welcome to the Community! 

 

This is very strange that you are getting kicked out of the Bose Radar app, I am more than happy to help you out with this. I recommend that you try resetting the headphones. 

 

To reboot your headset:

  1. Disconnect all cables from the headphones
  2. Connect one end of the USB cable to a USB-A wall charger or computer that is powered on
  3. Press and hold the Power/Bluetooth® button while connecting the small end of the USB cable into the USB-C port on the right earcup
  4. Release the Power/Bluetooth button after 2 seconds

I would also make sure that your device's software is up to date.

 

I hope this helps, please let me know how you get on.

 

Kindest regards,

Zoe C - Community Support