Hey Chezkyfel,
Thank you for reaching out to us and welcome!
I'm sorry to hear that you are having some issues with the headphones. I'll do what I can to help you!
Have you tried a reset? I have included the instructions HERE to assist you with how to do this. I would also suggest making sure you are running the most recent firmware. I have also included the LINK HERE for this.
Let me know how you get on!
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