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Jun 1, 2020

Difficulty connecting to computer

I’m having difficulty with my headphones. They are paired with my computer, however every time I turn my headphones on they say they are connecting over and over again. Then it tries to pair with my phone which I don’t want it to do. I bought these for work specifically to use with my computer. Any troubleshooting ideas is much appreciated.

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Re: Difficulty connecting to computer

Hey @Rblack90,

 

Welcome to the Bose Community! I am sorry that you're experiencing some connection issues with your headphones.

 

Could you please confirm which headphones you have so that I can provide the most accurate information? If you're unsure, you can use our product finder.

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Jun 5, 2020

Re: Difficulty connecting to computer

I am having the same issue. My bose QC35 headphones say " Connecting to Adam's Macbook pro" over and over again and then after about 1 minute it connects. Do you have any suggestions on how to fix this? Thanks.

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Re: Difficulty connecting to computer

I have the QuietComfort 35 wireless headphones II. I’ve been able to get my headphones to finally connect, however now when I’m doing video chats other people can hear me but I can’t hear anyone on the other end.

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Re: Difficulty connecting to computer

I am very sorry to hear this!

 

May I ask what platform you are using for video chats?
Can you also confirm the model of your computer and its software version?

 

I look forward to hearing from you.

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