Aug 26, 2019
The QC25 is my second pair of Bose headphones and on both sets the ear pads have completely fallen apart. I bought Bose because they are supposed to be quality products but this problem happening twice tells me that there is no quality control. Please tell me why this is happening. I take care of my headphones but no matter what they both fell apart.
Thanks for posting and welcome to the Bose Community. I am sorry to hear that your headphones have begun to fall apart!
The reason for this is because the cushions are made from Protein leather and will deteriorate over time and use, the length of this will depend on the usage of the headphones. You can find replacement cushions via your regional Bose website. If you have any issues fitting the cushions you can check out this video here.
I hope this helps.
Hector B - Community Support