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janoldenburg
Contributor
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Apr 13, 2017

Re: Firmware Update Tips when using Bose Connect

It would be helpful if the updater app gave some sort of indication of progress. As it is, it's hard to know if it is working or just charging!

Tony_G
Moderator - Retired
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Dec 15, 2016

Re: Firmware Update Tips when using Bose Connect

Hi alex_t,

 

Thanks for reaching out. If you are using the Bose connect app, you would still have to click on the "Update button" to push the update to your headset

 

 

Here is a link that covers more of the updating process.

 

 

Hope that helped,

 

Tony-Community Support

alex_t
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Mar 24, 2018

Re: Firmware Update Tips when using Bose Connect

Hello Tony_G.

 

Thank you for the tip it helped much.

 

I believe that a setting in the app allowing to cancel the update feature would be nice. In my opinion updating through bluetooth is really unreliable, I'm not saying this for Bose device but for all device whatever the brand.

pjdanderson
Contributor
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Apr 9, 2018

Re: Firmware Update Tips when using Bose Connect

One really great thing would have been if you'd told me you were updating my firmware when I installed Bose Connect.  All I got was a message "Your product is updating on another device", which is more or less meaningless.

pjdanderson
Contributor
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Apr 9, 2018

Re: Firmware Update Tips when using Bose Connect

Thank you for this information.  MUCH better than trying to do it through Bose Connect

hfmosquera
Participant
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Apr 12, 2018

Re: Firmware Update Tips when using Bose Connect

I have the same problem with iphone 7 ios 11.2.6; i can connect to bluetooth, but i cann't  use the Bose connect software; "we need bluetooth in order to work our magic"

Shiloh_C
Moderator - Retired
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Aug 25, 2017

Re: Firmware Update Tips when using Bose Connect

Hi there!

 

Thank you for reaching out!  I'm sorry to hear that the Connect app isn't working for you.

 

My iPhone 7 running 11.2.6 also has difficulty connecting to the app at times.  Have you tried deleting the app then reinstalling it?

 

I hope that you enjoy your weekend!

 

Please take care,

Shiloh - Community Support 

jotlaptop
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Jun 9, 2018

Re: Firmware Update Tips when using Bose Connect

I navigate to btu.bose.com, start the device updater.  As it requests, I plug in my QC35ii headset, using the USB-to-microUSB cable.   Immediately the LED on the headset blinks yellow, and BoseConnect (on my nearby Android phone) warns me Whoops...the qc35 disconnected.   And then, nothing.  no change.  no indication of any download.  No part of this page seems clickable (screenshot below here).   Oh yes, my qc35 is fully charged, and appears to work fine otherwise, though firmware is still at v1.0.6

 

[photo upload failed, so I copy the relevant text here, rather than the screenshot]

 url=btu.bose.com/?p=16396#section=deviceprep

The Bose® Updater is ready

Connect your Bose® product to your computer using a micro USB cable.

 

 

 

Questions that I cannot find in your documentation:

1- what is the meaning of yellow-blinking on the headset?

2- what should happen now, regarding the firmware update?  should the screen display something different?  do I just wait for an hour? 

Quite frustrating to have so little referential indication of progress (though the drawings are cute).

 

By the Way, your forum page invites "Photos", but refuses them, claiming invalid HTML found in the message body (really, I only inserted a .PNG screenshot)

Tony_G
Moderator - Retired
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Dec 15, 2016

Re: Firmware Update Tips when using Bose Connect

Hi jotlaptop,

 

Thanks for posting. To answer your question in order,

 

1.  The blinking light usually indicates that the unit is charging.

 

2.  If the update is stuck I would contact your local Bose support for assistance.

 

 Here is a link you can use. Click on your country, scroll down to "Contact Us".

 

 

Regards,

 

Tony - Community Support

 

 

Gerk
Collaborator
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Jun 25, 2018

Re: Firmware Update Tips when using Bose Connect

Took me almost 90 minutes last night to run the firmware update or 1.4.5 to my Soundsport Free, running an iPhone 7 Plus with latest iOS updates.  I had the earbuds right beside my phone, force killed every other process on the phone I could and didn't touch it for the duration (until I had to click the install firmware button near the end -- which is a total UX fail IMHO).  Sadly this seems to be the only option for updates for me because the web page doesn't seem to support either my hardware or my macbook pro ... I'm literally aghast that this process takes so long.  I feel like it's the 90s all over again and I'm trying to download firmwware updates over serial at 9600 baud.  No, I take that back ... because at 9600 baud it would have been more stable and probably faster.