year10k
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Jan 19, 2021

Firmware update and Connect App support for On Ear Wireless headphones

I am not able to use the firmware updater or the Connect App for the On Ear Wireless headphones.  I bought them in 2019.  Are these still supported?

When I connect to laptop (Windows 10) with USB cable, the firmware updater does nothing, does not recognize them.  When I use the Connect App on iOS, it cannot find them.

They are working fine otherwise, BT connection to iPhone and laptop works great.

1 REPLY 1
Jeff_G
Moderator

Re: Firmware update and Connect App support for On Ear Wireless headphones

Hi Year10k, 

 

Thanks for posting! 

 

I can confirm there have been no firmware updates for the On Ear Wireless Headphones since launch. Subsequently, the headphones are not compatible with Bose Connect. To use them with your iPhone, please just use the standard Bluetooth settings screen.

 

I hope this helps! 

 

 

 

 

 

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