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May 25, 2020

Foam around ear phones flaking off while running on my treadmill. Very hot here in Jamaica

 
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Re: Foam around ear phones flaking off while running on my treadmill. Very hot here in Jamaica

Hello, 

 

Our headphone cushions are made from a protein leather which can potentially deteriorate over time. Acids in one's sweat if left on the material can have a negative effect. We recommend giving them a wipe down after extended use using a gently dampened cloth, and when in storage, having the provided silica gel packets in the case will draw moisture away from the product. This should help lengthen the life of your cushions. The great thing about our headphones is that should the cushions begin to deteriorate after many uses, they are easily user-replaceable, you can find replacements via our website, or alternatively reach out to your local product support to order. 

 

You can reach out to your local support team via clicking this link and selecting your region, this will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country. Do note, if you are going through Facebook or Twitter, our agents cannot process any payment transactions.

 

Thank you.

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