Andrew001
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Oct 27, 2019

Headphone Band Clanking Against Ear Cup

I just bought the Bose 700's and I had mostly good thoughts. Until I noticed while walking with the headphones I could hear a clanking noise with every step, and after inspection, I noticed that the headband would hit against the earcup making a really annoying rattling noise. This is is so incredibly infuriating. I paid $530 for these headphones plus protection plan and I can't even enjoy music while walking around. 

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Moderator

Re: Headphone Band Clanking Against Ear Cup

Hi Andrew001, 

 

Thanks for posting and welcome to the Bose Community. I am deeply sorry to hear that you have had this experience and can only apologize for this. 

 

This isn't something that you should be experiencing and I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.

 

If any other users also have this issue please do reach out to our support team via the contact information listed above. 

 

Kind Regards, 

Hector B - Community Support