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May 24, 2020

Headphones play and pause

Hi dear,


I recently purchased Bose 700 headphones and having issues with play and pause button with iPhone X.. I’m able to pause but not play. However music works okay otherwise. I also do not have any issues when I try on Samsung. Could you pls assist me to resolve.





Re: Headphones play and pause

Hi Lakshmy,


Thanks for posting and joining us in the community!


It's certainly strange that you are able to pause the music using the control but not start it again!


As this is just happening with your iPhone X, what music service are you using on your iPhone? Is it the same music app you have been using on the Samsung as well?


The first thing I would recommend doing is restarting your iPhone and testing the controls after doing so.


I would also recommend making sure your headphones are fully up to date using our Device Updater on a computer.


Let me know how this goes!

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